Frequently Asked Questions

How long does shipping take?

Orders are processed in 1-3 business days. Delivery takes 7-21 business days depending on your location.

Do you offer free shipping?

Yes! Use code FREESHIP at checkout for free shipping on any order.

Can I return my backpack?

Absolutely. We offer a 30-day hassle-free return policy. The item must be unused and in original packaging. Email support@urban1store.com to start your return.

What laptops fit in the compartment?

The padded compartment fits laptops up to 15.6 inches. It fits most MacBooks, Dells, HPs, and Lenovo ThinkPads.

Is the USB port waterproof?

The backpack is water-resistant. The USB port has a rubber cover to protect it from light rain. We do not recommend submerging the bag.

What colors are available?

Currently available in Black and Gray. More colors coming soon.